Help Center

Frequently Asked Questions

How do I sign up?

Click the “Sign Up” button in the top right. Enter your name, email and password. Click the confirmation email. Your account is ready.

I forgot my password — what should I do?

Enter your email on the Forgot Password page. A reset link will be sent to your email.

How do I delete my account?

My Account > Account Settings > Delete Account. After your confirmation, the account is closed following a 30-day waiting period.

How do I find a vet?

Select “Book a Service” > “Vet” filter. Filter by location, your insurance and your need for 24/7 emergency care.

Can I contact a business directly?

The business profile has a “Get in Touch” message box. Your message will be sent to the business.

I can’t add a pet

First, sign in with your user account. Then go to the Pet Owner panel > Add Pet button.

Can I add multiple pets?

Yes, there is no limit.

How do returns work?

You have a 14-day right of withdrawal. For details: Return Policy

Shipping time?

2-7 business days after order confirmation.

For questions you couldn’t find answers to: destek@wuffi.pet