Distance Sales Agreement

Last updated: 27.04.2026

Effective: 27.04.2026

This agreement has been prepared in accordance with Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation (Turkish e-commerce regulation).

1. Parties

Seller: Wuffi Pet (intermediary for the shopping category)
Buyer: The person making a purchase as a consumer

2. Subject of the Agreement

Obligations relating to the sale, delivery and right of withdrawal for products listed in the Wuffi Pet shopping section.

3. Right of Withdrawal

The consumer may exercise the right of withdrawal within 14 days of receiving the product. Two conditions for withdrawal:

  • The product must be unused and in its original packaging
  • Hygiene products (pet food, medication) cannot be returned once opened

4. Exceptions to the Right of Withdrawal

  • Hygiene and health products (opened pet food, medication, parasite products)
  • Personalized products (collars with embroidered names, etc.)
  • Prescription pet medications
  • Live animal sales (Wuffi does not sell live animals)

5. Delivery

Average 2-7 business days after order confirmation. Delivery fees are stated on the product page. Shipping covers all of Turkey.

6. Payment

Credit/debit card (3D Secure), wire transfer, cash on delivery. All payments are processed through certified service providers compliant with PCI-DSS.

7. Complaints and Contact

Consumer complaints: siparis@wuffi.pet or the Consumer Arbitration Committee.