User Agreement

Wuffi Pet User Agreement

Effective date: 25.07.2026

1. Parties

This Agreement is concluded electronically between the company identified below (the “Company” or the “Platform“) and the user who registers on the platform (the “Member“). Wuffi Pet is a brand belonging to the Company.

Legal Entity	Sfera Dijital Çözümler Bilişim Pazarlama İthalat ve İhracat Anonim Şirketi
Brand / Platform	Wuffi Pet — wuffi.pet
Tax Office / Tax ID	Maslak Tax Office — 7692165393
Address	Maslak Mah. Bilim Sk. Sun Plaza No: 5 A, Interior Door No: 13, Sarıyer / İstanbul, Türkiye
Contact	info@wuffi.pet — Support Centre

2. Definitions

• Platform: the digital pet social network and service directory offered through the wuffi.pet domain and the Wuffi Pet mobile applications
• Member: a person who completes the registration form and accepts this Agreement
• Pet Owner: an individual user
• Business: a corporate member providing services such as veterinary care, grooming, boarding, training or dog walking
• Service: the pet service actually provided by the Business to the Member off-platform

3. The Role of the Platform — INTERMEDIARY

The Platform is an intermediary that brings together Pet Owners and Businesses; it does not provide the service itself and is not a party to the service.

• No payment is taken through the Platform. The service fee is paid by the Member directly to the Business, off-platform (cash, card at the business, or bank transfer). The Company is not a party to this payment, does not collect funds and does not hold money.
• The Business alone is responsible for the quality, duration, outcome and invoicing of the service.
• The Company performs minimum verification on Business registrations (tax certificate, identity/authorisation document) but gives no warranty as to the quality of the service.

4. Membership Conditions

• Being over 18 years of age and having legal capacity
• Providing accurate, current and truthful information
• Holding a single account (duplicate memberships are prohibited)
• Verifying your e-mail address

5. Member Obligations

1. Ensures the information provided is accurate, current and lawful
2. Is responsible for account security and does not share their password
3. Uses the Platform only for lawful purposes
4. Does not harm other users, businesses or the Platform
5. Does not engage in spam, fake reviews, misleading content or fraud
6. Does not upload content involving copyright infringement, insult, harassment, hate speech, violence or obscenity
7. Reports posts involving animal cruelty and does not share such content
8. Uploads only images/videos they own or have the right to share
9. Keeps pet information up to date

6. Content Rules and Moderation

The Platform is a user-generated content (UGC) environment. The Member is responsible for the content they upload.

• Every post, comment, message, listing and user can be reported from within the app
• Users can block one another; a blocked person cannot send messages
• Reports are reviewed by the moderation team; content in breach is removed and, on repetition, the account is suspended or closed
• Members may delete their own posts and comments at any time
• Where unlawful content is identified, the notifications required by law are made

7. Appointments, Cancellation and Reviews

• An appointment request is subject to the Business’s approval; a request that is not approved lapses automatically
• The Member and the Business may cancel or reschedule the appointment within the defined rules
• After the service is completed, the Member may leave a rating and review about the Business. Reviews are published publicly on the business profile and are the platform’s core trust mechanism.
• Fake, paid or irrelevant reviews are removed

8. Rights and Responsibilities of the Company

• May change or discontinue Platform content and services
• May suspend or close an account in the event of a breach of this Agreement
• Announces planned outages in advance; in urgent cases maintenance may be performed without prior notice
• The Company is not a party to the service relationship between the Business and the Member and cannot be held liable for damages arising directly from the service

9. Fees

Membership is free of charge. The Platform currently charges no fee to Members. Should paid features be offered in the future, the terms will be announced in advance and your separate consent will be obtained.

10. Intellectual Property

The logos, trademarks, designs, texts and software on the Platform belong to Sfera Dijital Çözümler Bilişim Pazarlama İthalat ve İhracat A.Ş. or its licensors. The Member retains ownership of the content they upload and grants the Company a limited, worldwide, royalty-free and non-transferable licence to display that content on the Platform. This licence ends when the content is deleted (subject to backup and statutory retention periods).

11. Personal Data

Your personal data is processed in accordance with the KVKK Disclosure Notice and the Privacy Policy. You can exercise your right to download a copy of your data and to delete your account directly under Settings → Privacy & Data (KVKK) in the app and on the website.

12. Termination

The Member may delete their account at any time. The Company may suspend or close an account in the event of a breach. After termination, data is destroyed or anonymised within the retention periods set out in the Privacy Policy.

13. Dispute Resolution

In the event of a dispute the parties shall first seek a negotiated solution. Failing that:

• Users resident in Türkiye: the Istanbul (Central) Courts and Enforcement Offices shall have jurisdiction. For users qualifying as consumers, the Consumer Arbitration Committees and Consumer Courts have jurisdiction according to the monetary thresholds.
• Users resident in the EU: the consumer courts of their place of residence

14. Changes

The Company may update this Agreement. Material changes will be announced by e-mail or in-app notification before they take effect; continued use means you accept the current text.

Effective: 25.07.2026