Privacy Policy

Son güncelleme: 25.07.2026

Last updated: 25.07.2026

Wuffi Pet is a brand operated by Sfera Dijital Çözümler Bilişim Pazarlama İthalat ve İhracat Anonim Şirketi (a joint-stock company incorporated in Türkiye). This Privacy Policy explains what information we collect from you and how we use it.

1. Who Is Responsible?

Legal Entity Sfera Dijital Çözümler Bilişim Pazarlama İthalat ve İhracat Anonim Şirketi
Brand Wuffi Pet (wuffi.pet)
Tax Office / Tax ID Maslak Tax Office — 7692165393
Address Maslak Mah. Bilim Sk. Sun Plaza No: 5 A, Interior Door No: 13, Sarıyer / İstanbul, Türkiye
Privacy Contact gizlilik@wuffi.pet

2. Legal Framework

  • Türkiye: Law No. 6698 on the Protection of Personal Data (KVKK), Law No. 5651, Law No. 6502 on Consumer Protection
  • European Union: GDPR (EU 2016/679) — for users accessing from the EU
  • United States: CCPA (California), COPPA (children’s protection)

3. Data We Collect

Provided Directly by You

  • At registration: name, e-mail, password, (optional) phone number
  • Profile and pet records: pet name, species, breed, date of birth, photo, vaccination and health records
  • When booking: address and phone number (shared only with the business you book with)
  • Content: posts, photos, videos, comments, messages, listings

Collected Automatically

  • IP address, device and browser information, session records
  • Cookies (see the Cookie Policy)
  • Records of posts/videos you have viewed — so the same content is not shown to you again and to order recommendations
  • Usage statistics (page views, clicks)

What We Do NOT Collect

We do not collect payment information. No online payment is taken on the platform; the service fee is paid directly to the business, off-platform. Card numbers, bank details or similar payment data are never requested, processed or stored by us at any stage.

4. How We Use Your Data

  • Creating and managing your account
  • Matching services and businesses, creating appointments
  • Showing services and lost-pet reports near you (location can be turned off in settings)
  • Content recommendation and feed ranking
  • Customer support and complaint handling
  • Site security, abuse and fraud prevention
  • Compliance with legal obligations
  • Marketing communication — only with your explicit consent, and you can opt out at any time

5. Third Parties

We NEVER sell your data. We share it only in the following limited cases:

  • The business you book with: only name, phone and address — so the service can be delivered
  • Hosting and e-mail delivery providers: under contractual confidentiality obligations
  • Legal authorities: upon a court order or where required by law

6. Location Data

Location information is used only to show services, businesses and lost-pet reports near you. For adoption and lost-pet listings, precise location is not shown to visitors who are not signed in — only an approximate area is shared. You can turn off location-based notifications under Settings → Notifications.

7. User Content and Moderation

Posts, photos, videos and comments you share can be seen by other users. With the private-account option you can show your content only to followers you approve. You can report inappropriate content and users from within the app, and you can block users. Reports are reviewed by our moderation team; content found to breach the rules is removed and, where necessary, the account is suspended.

8. Children’s Data

The platform is intended for users aged 18 and over. We do not knowingly collect data from users under 13; if such an account is identified it is deleted immediately. For our standards against child sexual abuse and exploitation, see our Child Safety Standards page.

9. Your Rights

KVKK (Türkiye)

All rights under Article 11 of Law No. 6698 — see the KVKK Disclosure Notice for details.

GDPR (EU)

  • Access (Art. 15), rectification (Art. 16), erasure / right to be forgotten (Art. 17)
  • Restriction of processing (Art. 18), data portability (Art. 20), objection (Art. 21)

CCPA (California)

  • Right to know what data is collected and to request its deletion
  • Right to request that data not be sold (it is not sold in any case)
  • Right not to be discriminated against for exercising these rights

Exercising Your Rights

In the app and on the website you can download a copy of your data and delete your account under Settings → Privacy & Data (KVKK). You may also delete your account from the web at wuffi.pet/hesap-sil without installing the app. Alternatively, write to gizlilik@wuffi.pet. Requests are handled free of charge within 30 days at the latest.

10. Security

  • Encrypted connection over HTTPS/TLS
  • Passwords are irreversibly hashed (never stored in plain text)
  • Two-step verification (authenticator app or e-mail code)
  • Role and permission checks; administrator actions are written to an audit log
  • Data minimisation principle

11. Retention Period

Your data is kept for as long as your account is active and for the retention periods required by law. After you delete your account it is anonymised or destroyed within 6 months at the latest.

12. Contact

Privacy contact: gizlilik@wuffi.pet
Company address: Maslak Mah. Bilim Sk. Sun Plaza No: 5 A, Interior Door No: 13, Sarıyer / İstanbul, Türkiye

You may also lodge a complaint with the Turkish Personal Data Protection Authority (kvkk.gov.tr).